Dialogue A

　　(I= Interviewer 主試人 A= Applicant 申請人)

　　A：Excuse me. May I see Mr. John Watt， the manager?

　　I：It's me. What can I do for you?

　　A：I have come at your invitation for an interview.Nice to meet you，Mr Watt.

　　I：Nice to meet you，too.Please sit down.

　　A：Thank you，Sir.

　　I：I've invited several candidates to come today.You are the first one to have arrived. I hope that the early bird will catch the worm.

　　A：I hope so.

　　I： May I have your name?

　　A：I am Beijiang Zhang.

　　I：How do you spell your surname?

　　A：Zhang——Z.H.A.N.G.

　　I：Now tell me what university you were graduated from.

　　A：I was graduated from Nanjing University.

　　I：What was your major in the university?

　　A：My major is English.

　　I：No wonder you speak English so fluently.

　　A：Thank you for your compliment，sir.

　　I：Where are you working now?

　　A：I'm working at Baodao Hotel.

　　I：I would like you to tell me some of what you have been doing recently.

　　A：OK.Every day I go to work on time to guarantee the proper operation of the front desk.We accept booking，tell about room rates，find out how the bill will be paid and help the guests to check in and check out. When some guests want to have cancellations，change rooms or extend a reservation，we should always offer our help with courtesy.

　　I：In what way do most clients check out?

　　A： Most clients check out by credit card，traveller's cheques or Master Card.Our hotel doesn't accept personal cheques.

　　I：How do you deal with a reservation mix-up?

　　A：If we are booked solid，I would first of all apologize to the clients for this mistake.Then I'll ask them to rest on the chairs while I contact another hotel for them.

　　I： What would you do if the guest's total bill exceeds the credit limit?

　　A：I would ask if the guest is willing to pay the difference by cash.If not，I'll try to get permission from the office which set the limit to extend credit over that amount.

　　I：You seem to have done a good job.Why would you come here to apply for the job?

　　A：Ours is a small hotel.There are not many foreign guests every year.As an English major，I'd like to take a more challenging job.That's the reason why I want to come and work in your hotel.

　　I：How long have you been working there?

　　A：I've been working there since .

　　I：Could you tell me your expectation in salary?

　　A：The average salary for department managers is OK.

　　I：Have you got any other extra requirements?

　　A：No.

　　I： We'll grant you a commencing salary of ， yuan a month.Is that acceptable to you?

　　A：I think to.

　　I： How can we contact you about our final decision?

　　A：You can call me at this number during the work hours.

　　I： We'll get in touch with you by next Monday. Thank you，Mr. Zhang for your interest in our hotel.

　　A：Thank you，Mr. Watt.I hope to see you again.

　　I：I hope so.